Delivery Information
Cost and timings
Free stadart delivery without minimum spend limit until 2023. Exception apply to non-UK mainland locations.
Order now for free Evri delivery in 2 to 4 working days.
Standard Delivery will take 2 to 4 working days.
Standard Delivery is available for UK addresses only.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.
Unfortunately we do not deliver to Guernsey.
Special Delivery - £5.99
Special Delivery is available for UK addresses only.
Deliveries guaranteed by 1:00pm by Royal Mail Monday to Friday.
Orders placed before 1.30pm Monday to Thursday will be despatched on the same day and delivered the Next day by 1:00pm. For Personalised and Gift Wrapped purchases order by 1:00pm.
Orders placed on a Thursday (after 1:30pm), Friday, Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding public holidays). Orders that are despatched on a Saturday or Sunday will be delivered on Tuesday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Where do you deliver to?
We offer delivery within the UK & Ireland. Find out more on our delivery page.
Who are your main couriers?
At present we use both Royal Mail and Evri as our main couriers for all orders.
If you think you have been sent the incorrect tracking link, please try either of these tracking websites before contacting us:
https://www.royalmail.com/track-your-item
https://www.evri.com/track-a-parcel
My order is showing as delivered but I haven’t received it?
If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can't locate it, get in touch with Customer Services via email and someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail or Evri. Once our investigation is complete we’ll then look at resending your order or refunding you.